This
webpage provides:
§
Definition of the Term intransparency
Click here for a blank, printable
PDF of this chart. Click here for an example of using the chart in this way and here for the longer notes
you write on the second sheet. - The example shows a college that
determined that it had a retention problem in math. The college administration
went to the math faculty and encouraged them to come up with a solution. The
faculty proposed a 4th hour of class as a required math lab for this
3-hour class. Collaboration continued to solve this problem; for example,
administration dealt with the funding. Refine the plan by using the chart to
think through all the issues to see if it works for all of the customers of
higher education.
Looking at All of the Customers of Higher Education
|
Customers (Users, Clients,
Stakeholders) and Issues |
Higher Education |
|
1.
Customer as user? |
Student |
|
a.
Commitment by the user? |
a. Varies |
|
b.
Preparation of the user? |
b. Varies |
|
c. User
as part of product? |
c. Almost
always |
|
2.
Customer as who pays? |
Student,
parents |
|
3.
Customer who may help to pay the bill? |
Almost
always taxpayers |
|
4.
Customer as creator of the product/service |
Almost
always faculty |
|
5.
Customer as the field of knowledge behind the product/service? |
For professors,
almost always their disciplines |
|
6.
Customer as the regulator (such as a certifier, accreditor, or standards
organization)? |
Accreditors;
some regulators/industry standards as well |
|
7.
Customer as the region? |
|
|
a. Need
for qualified workers? |
a. Often1 to Always2 |
|
b. Need
for good jobs? |
b. Often1 to Always2 |
|
c. Need
for safe communities? |
c. Often1 to Always2 |
|
d. Need
for a solid tax base? |
d. Always |
|
8. Customer
as the nation’s economic competitiveness? |
All customers above |
|
9.
Customer as the nation’s decision-making in a republic? |
All customers above |
|
10.The
product/service is |
|
|
a. For
short-term use? |
a.
Occasionally |
|
b. For
long-term use? |
b. Almost
always |
|
c.
On-going but changing? |
c. Almost
always |
|
11.
Measurement of the user as part of the product and of the product/service is? |
Intransparent
and in transition |
|
12.
Rewards of success go to? |
All customers above |
|
13. Risks
from failure go to? |
All customers above |
1 With colleges and universities often
serving this purpose 2 With community colleges focusing on teaching,
rather than research, and serving this purpose from their beginning
Copyright
C. J. Bibus, Ed.D. 2011 - Column data
provided by P. Batres (Custom Hardware), L. Clark (Attorney in Private
Practice), and E. McLane (Storefront Retail, Local Political Campaigns, and
Corporate Training)
If you want
to examine change over time you may prefer the 2 columns of text on the left.
If so, click here for a
blank, printable PDF.
Term |
Use of the Term in The Logic of Failure |
Intransparency |
Planners and decision makers … must make decisions
affecting a system whose momentary features they can see only partially,
unclearly, in blurred and shadowy outline¾or possibly not at all. (p. 40) |
For information
or problems with this link, please email using the email address below.
WCJC Department: |
History – Dr. Bibus |
Contact Information: |
281.239.1577 or bibusc@wcjc.edu |
Last Updated: |
2012 – 06/04 |
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