Linda Clark – Instructor of Criminal Justice

Background as an Attorney in Private Practice and in Higher Education


Recommended Resources about Customer Service and Higher Education

Carnevale, Andrew P., Strohl, Jeff & Melton, Michelle, 2011 What It’s Worth?: The Economic Value of College Majors New Report on the Economic Value of 171 College Majors Links College Majors to Earnings Center on Education and the Workforce - Georgetown University retrieved from


Diacon, Todd A. 2008 Customer Service, or Provider Responsibility Insider Higher Ed retrieved from


Joint Economic Committee United States Congress Vice Chairman Jim Saxton (R-NJ) 2000, Investment in Education: Private and Public Returns retrieved from


Lombardi, John V. 2006 Public and Private: What’s the Difference? Inside Higher Ed retrieved from


Notions that Texas higher education is a 'private good' are worrisome 2010 Editorial Houston Chronicle


Op-Ed: 'Higher Education' Is A Waste Of Money 2010 National Public Radio retrieved from


Pew Social Trends Staff 2011 Is College Worth It? College Presidents, Public Assess, Value, Quality and Mission of Higher Education Pew Research Center retrieved from


Spicuzza, Frank J., 1992 A Customer Service Approach to Advising: Theory and Application NACADA Journal Volume 12(2) retrieved from


Wueste, Daniel E, & Fishman, Teddi 2010 The customer isn't always right: Limitations of 'customer service' approaches to education or why Higher Ed is not Burger King International Journal for Educational Integrity, Vol 6, No 1 (2010) retrieved from


Recommended Resources about the Requirements for Professional Conduct of Attorneys



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