Linda Clark – Instructor of Criminal Justice

Background as an Attorney in Private Practice and in Higher Education

 

Recommended Resources about Customer Service and Higher Education

Carnevale, Andrew P., Strohl, Jeff & Melton, Michelle, 2011 What It’s Worth?: The Economic Value of College Majors New Report on the Economic Value of 171 College Majors Links College Majors to Earnings Center on Education and the Workforce - Georgetown University retrieved from http://www9.georgetown.edu/grad/gppi/hpi/cew/pdfs/whatsitworth-complete.pdf

 

Diacon, Todd A. 2008 Customer Service, or Provider Responsibility Insider Higher Ed retrieved from http://www.insidehighered.com/views/2008/03/13/diacon

 

Joint Economic Committee United States Congress Vice Chairman Jim Saxton (R-NJ) 2000, Investment in Education: Private and Public Returns retrieved from http://www.house.gov/jec/educ.htm

 

Lombardi, John V. 2006 Public and Private: What’s the Difference? Inside Higher Ed retrieved from http://www.jvlone.com/InsideHE_PublicPrivate030606.pdf

 

Notions that Texas higher education is a 'private good' are worrisome 2010 Editorial Houston Chronicle
 http://www.chron.com/disp/story.mpl/editorial/7347013.html#ixzz1NavftKph

 

Op-Ed: 'Higher Education' Is A Waste Of Money 2010 National Public Radio retrieved from http://www.npr.org/templates/story/story.php?storyId=128933357

 

Pew Social Trends Staff 2011 Is College Worth It? College Presidents, Public Assess, Value, Quality and Mission of Higher Education Pew Research Center retrieved from http://pewsocialtrends.org/2011/05/15/is-college-worth-it/2/#chapter-1-overview

 

Spicuzza, Frank J., 1992 A Customer Service Approach to Advising: Theory and Application NACADA Journal Volume 12(2) retrieved from http://www.nwmissouri.edu/dept/frosh/pdf/GettingStarted/A_Customer_Service_A.doc

 

Wueste, Daniel E, & Fishman, Teddi 2010 The customer isn't always right: Limitations of 'customer service' approaches to education or why Higher Ed is not Burger King International Journal for Educational Integrity, Vol 6, No 1 (2010) retrieved from

 http://www.ojs.unisa.edu.au/index.php/IJEI/article/view/672

 

Recommended Resources about the Requirements for Professional Conduct of Attorneys

TEXAS DISCIPLINARY RULES OF PROFESSIONAL CONDUCT retrieved from http://www.texasbar.com/AM/Template.cfm?Section=Grievance_Info_and_Ethics_Helpline&Template=/CM/ContentDisplay.cfm&ContentFileID=96

 

For information or problems with this link, please email using the email address below.

WCJC Department:

History – Dr. Bibus

Contact Information:

281.239.1577 or bibusc@wcjc.edu

Last Updated:

2011

WCJC Home:

http://www.wcjc.edu/